CRM/ERP: Customer Relationship Management and Enterprise Resource Planning
Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) are similar. CRM is used to manage a company’s interactions with current and potential customers. CRM software organises, automates and synchronises sales, marketing and customer service. CRM follows the process of identification of potential leads/prospects right through to closed sales. Then, once they are a customer, it helps maintain this relationship and encourage repeat business. Where CRM manages the customer, ERP is manages the business by improving the efficiency of business processes. Employees all enter information into the ERP system, creating a real-time, enterprise-wide snapshot. This is the state-of-the-art method of tracking ongoing work and special projects from inception to completion.
Our CRM/ERP configuration assistants take care of online applications such as Salesforce, Podio, Zoho CRM, Google Sites, Trello, Meister Task and many more. You do not have to worry about these types of online software. Everything will be taken care of by your vStaffer.